Your personal information is safe with us

tbijee ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our website tbijee.lat users ("you", "user") very seriously.

This privacy policy describes how tbijee collects your personal information, how that information is used, with whom it may be shared, and what rights you have over your information.

By using our platform you consent to the terms described in this privacy policy. This policy is an integral part of our Terms and Conditions.

tbijee collects information in various ways. Details are described below:

A. Information You Provide Directly

• Name, date of birth, and address provided at registration
• Email address and mobile number
• National ID or passport number (for verification purposes)
• Payment method details (bKash, Nagad, Rocket account numbers, bank details)
• Login credentials (username and encrypted password)
• Information provided when contacting customer support

B. Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time and date of platform access and usage
• Page browsing history and click activity
• Transaction and betting history
• Information collected through cookies and similar technologies

tbijee uses your personal information only for specific, legitimate, and clearly defined purposes. Your information is processed for the following purposes:

• Account Management: To complete your registration and account verification and to provide access to the platform.
• Service Delivery: To provide betting, gaming, and casino services without interruption.
• Financial Transactions: To process deposits and withdrawals and to ensure transaction security.
• Identity Verification: To carry out verification procedures necessary to prevent fraud and maintain a safe environment.
• Customer Support: To respond to your questions, complaints, and requests.
• Responsible Gaming: To prevent access by minors and to detect and prevent problematic betting behaviour.
• Marketing Communications: To inform you about promotions, bonuses, and special offers, with your consent.
• Platform Improvement: To analyse usage patterns in order to improve service quality.
• Legal Obligations: To comply with applicable laws and regulations.

tbijee does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed on a limited basis in the following circumstances:

A. Service Provider Partners

Only the information necessary to deliver services is shared with payment processors (bKash, Nagad, Rocket, and banks), technology service providers, and gaming software providers. All such partners are bound by strict confidentiality agreements.

B. Legal Obligations

Information may be disclosed as required by court order, regulatory authority directive, or as part of a legal process. In such cases, only the minimum necessary information is disclosed.

C. Fraud Prevention

Information may be provided to relevant authorities to assist in investigating fraud, deception, or other illegal activity.

D. Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

The tbijee platform uses cookies and similar technologies that help improve your browsing experience.

Types of Cookies

• Essential Cookies: Essential for the platform's core functionality — maintaining login state and ensuring security.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Collect statistics to understand how the platform is being used.
• Session Cookies: Automatically deleted when you close your browser.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect some platform functionality.

tbijee has put in place industry-standard technical and administrative measures to keep your personal information secure.

• SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL technology.
• Data Encryption: Passwords and sensitive financial information are stored using strong encryption algorithms.
• Access Control: Only authorised staff may access personal information, and they are required to follow strict confidentiality policies.
• Firewall Protection: Unauthorised access is prevented through advanced firewalls and security systems.
• Regular Audits: Regular system audits are conducted to identify security vulnerabilities.
• Data Backup: Regular backups are created to ensure the safety of your information.

tbijee retains your personal information only for as long as necessary. The following policy is followed:

• While Your Account Is Active: All necessary information is retained for as long as your account remains active.
• After Account Closure: Certain information may be retained for the period required by legal obligations, dispute resolution, or contract enforcement.
• Financial Transaction Records: Retained for the period prescribed by financial regulations.
• Marketing Data: Information used for marketing communications is removed as soon as you opt out.

After the defined retention period, information is permanently deleted or anonymised using secure methods.

tbijee gives you control over your personal information. You have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Opt Out of Marketing: You may request to be removed from promotional communications at any time.

To exercise these rights, contact our customer support team via 24-hour live chat or by email at [email protected]. We will respond promptly after verifying your request.

tbijee is a platform operated exclusively for those aged 21 and above. We do not knowingly collect information from minors.

• An age verification process is carried out at registration.
• Registration by those under 21 is not approved.
• If information belonging to a minor is found in our systems, it is deleted immediately and the associated account is closed.
• Parents or legal guardians may request the deletion of a minor's information.

To learn more about responsible gaming, visit our Responsible Gaming page.

The tbijee platform uses third-party services, including gaming software providers and payment processors. These services are governed by their own privacy policies.

Our gaming partners — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may process information necessary to operate their games. This data processing is governed by each provider's own privacy statement.

For payment processing, bKash, Nagad, Rocket, and the associated banks handle transaction data in accordance with their own privacy policies.

tbijee reserves the right to update this privacy policy from time to time. The policy may be updated due to changes in services, legal requirements, or business practices.

• Users will be notified by email of any significant changes.
• The updated policy will be published on this page and the "Last Updated" date will change accordingly.
• Continued use of the platform after changes have been made will be considered your acceptance of the new policy.
• If you do not agree with the new policy, you have the right to close your account and request deletion of your data.

It is recommended that you visit this page regularly to stay informed about the latest privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. We treat all privacy-related requests with the utmost importance.